Within 30 days of receiving your order, you may return any item shipped by Herballoveshop.com for a full credit or refund under any of the following circumstances:
  • The item is in new and unopened condition with original packaging and accessories
  • The item was received damaged or defective
  • The incorrect item was shipped
* We do not accept returns of opened items or items returned more than 30 days after delivery.
Please contact our Customer Service department at info@herballoveshop.com In your email please include your name, order number, email, contact phone number, and the reason you want to return the item (choose one of the following):

"E" - Ordered the wrong item
"M" - Received an item that was not ordered
"S" - Did not like item or changed mind
"Q" - Item was damaged, defective, or missing parts
"T" - Item did not arrive in time
"O" - Other (please describe)

Our Customer Service department will reply to your message and, if necessary, send you shipping instructions for returning the item(s).

We'll also provide a free return shipping label if your return is the result of our error. If your return is not the result of our error, the shipping costs associated with your return will be deducted from the amount of the credit or refund. Once your return has been received, a credit or refund will be issued within 30 days and an e-mail confirmation of your refund will be sent.
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.